Privacy Policy

1. Introduction & Scope

Welcome to Vithan ("Vithan Exam Platform", "we", "our", or "us"). We provide an online educational and competitive examination prep platform (accessible at https://vithan.com). We are committed to protecting the personal privacy and data of our students, aspirants, and website visitors.

This Privacy Policy describes the types of personal data we collect, why we collect it, how it is stored and processed, and your rights under Indian data protection regulations.

2. Information We Collect

We only collect information strictly necessary to provide and optimize your learning experience:

• Account Information: Name, email address, phone number (used for authentication, test results, and invoice delivery).
• Payment Information: When you purchase study materials or mock tests, payments are processed directly through certified RBI-compliant gateways (such as Razorpay). We do not store credit/debit card numbers or CVVs on our servers.
• Learning Progress & Test Telemetry: Responses to mock exams, scorecards, time spent per topic, and study material progress.
• Technical & Device Data: IP address, device type, operating system, and browser info collected for security protection and platform stability.

3. Purpose and Use of Data

We process your data for lawful purposes including:

• Granting instant access to purchased courses, notes, and question banks.
• Generating individual analytical test reports, leaderboard rankings, and performance insights.
• Providing customer support via email or help desk.
• Preventing fraudulent transactions, abuse, or unauthorized sharing of proprietary content.

4. Data Protection & Security

We implement state-of-the-art security practices including TLS 1.3 encryption in transit, strict database access policies, and encrypted cloud storage hosted on secure Google Cloud and Firebase infrastructure.

We never sell, lease, or rent your personal phone numbers or email addresses to third-party marketing companies or brokers.

5. Third-Party Services & Cookies

We use reputable third-party infrastructure to deliver our platform:

• Payment Gateways: Razorpay (PCI-DSS Level 1 certified).
• Cloud Hosting: Google Cloud Platform & Firebase.
• Analytics: Google Analytics / Meta Pixel for conversion measurement and aggregate website performance tracking.

6. User Rights & Data Deletion

You have the right to request a copy of your personal data or request deletion of your account and associated records at any time. To request data deletion, email our support team at support@vithan.com with the subject "Data Deletion Request".

7. Contact Information