Refund & Cancellation Policy
Last Updated: March 2026 | Transparent & Student-First Guarantee
1. Overview
At Vithan, we are committed to providing exceptional, high-yield digital learning resources and mock test series. We want every student to be satisfied with their preparation experience.
2. Refund Eligibility & Conditions
Due to the immediate digital delivery nature of our courses, test series, and downloadable summaries, refunds are granted under the following scenarios:
Duplicate or Accidental Double Payment
If you were charged multiple times for the same transaction due to a network glitch, 100% of the duplicate amount will be refunded immediately.
Technical Access Failure
If you experienced a technical issue that prevented access to purchased materials and our tech team was unable to resolve it within 48 hours of your report.
3. How to Request a Refund
To submit a refund request, follow these simple steps:
- Send an email to support@vithan.com with the subject "Refund Request - [Your Registered Email or Phone]".
- Provide your Razorpay Payment ID or Transaction Reference number.
- Our support team will review your request within 24 to 48 hours.
4. Refund Processing Time
Once approved, refunds are credited back to the original source payment method (UPI, Debit Card, Credit Card, Net Banking) via Razorpay within 5 to 7 working days, depending on your bank's settlement cycle.